At Safr, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a hassle-free return and exchange policy subject to the following terms and conditions:

1. Eligibility:

   • To be eligible for a return or exchange, items must be unused, unworn, and in the same condition as received, with all tags attached.
   • Returns or exchanges are accepted within 3 days of delivery.

2. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact us immediately at sales@safrbd.com or +8801881171879 to report the issue.
   • We may require photographic evidence of the damage or defect for assessment purposes.
   • Once verified, we will offer a replacement or a refund, including any applicable shipping charges.

3. Return Process:

   • To initiate a return or exchange, please contact our customer support team within 3 days of receiving your order.
   • You may be required to provide your order number and details of the item(s) you wish to return or exchange.
   • We will provide you with instructions on how to return the item(s) to us.

4. Return Shipping:

   • The cost of return shipping for eligible items is the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong item shipped, damaged or defective item).
   • We recommend using a trackable shipping service and obtaining proof of postage, as we cannot guarantee that we will receive your returned item.

5. Exchange Process:

   • If you wish to exchange an item for a different size or color, please contact us to check the availability of the desired item.
   • Once confirmed, we will provide you with instructions on how to return the original item and process the exchange.

6. Refund Policy:

   • Refunds will be issued to the original payment method used for the purchase.
   • Depending on your payment method and financial institution, it may take up to 7-10 business days for the refund to be reflected in your account.

7. Non-Returnable Items:

   • Certain items are not eligible for return or exchange, including:
     • Items marked as final sale or clearance.
     • Customized or personalized items.
     • Undergarments and accessories for hygiene reasons.

8. Change of Mind:

   • We do not accept returns or exchanges for change of mind or buyer’s remorse.
   • Please ensure that you carefully review product details, measurements, and sizing information before making a purchase.

If you have any questions or concerns about our Return & Exchange Policy, please contact us at sales@safrbd.com or +8801881171879

.